At ePlants, we value and care for your products and take abundant measures to deliver your products at your doorstep in impeccable quality. We take all necessary precautions to ensure that the products are shipped and delivered to you in an intact condition. The products are shipped in a secure eSafe package to do all we can at our end to ensure that the plant bears the rigours of transit. We have partnered with third-party delivery/ courier services to help us deliver the products to you. We have also worked closely with our delivery partners and have sensitized them of the delicate nature of the products and consequent extra precaution and care to be taken while delivering the products.
A consolidated shipping fee towards the delivery of the products may be charged to you, on per order basis. Shipping fees may be different for different products, basis the nature, weight and volume of the products ordered by you. The shipping fees shall be clearly and specifically mentioned on ePlants website and informed to you at the time of placing the order. You shall be responsible for the payment of the shipping fees, and the same shall be non-refundable.
Given the varied nature of the products available on the ePlants website, the time taken for delivery may be different for different products. We shall inform you of the tentative time of delivery of the product on the product-specific page on the ePlants website. We will also keep you informed about the status of your shipment/ delivery, on a time-to-time basis, through our executives. We shall inform you when the product is ready to be dispatched and shall share a tentative date of delivery at your address. Once the product is shipped through our delivery partner, we shall share the tracking/ airwaybill number with you which could be used to track the shipment on the website of the delivery partner.
We shall deliver the products at the address provided by you at the time of placing the order. Changes in the address for delivery may not be possible post confirmation of the order by us.
We try our best to ensure that the products reach you in the best condition and within the timeline of delivery. However, in rarest cases, there may be a delay in delivery or loss/ damage to products for reasons not attributable to us. We shall not be liable for delays in delivery due to events beyond our control, including a shortage of materials, labour strikes, transportation failure, defaults attributable to the shipping or courier company or acts of God.
Typically, we do not accept orders for deliveries outside the territory of India. However, a request may be put in through email or phone call to understand if a delivery outside India could be attempted by us.